COMMON QUERIES

Find the Answers

I LOST MY KEY FOB. WHAT SHOULD I DO?

Oh no! If you’ve lost your key fob, visit the facility ASAP and you purchase a replacement key.

I FORGOT MY KEY FOB AT HOME. CAN I STILL GET INTO THE GYM?

Because our members’ safety is our main concern, we do not allow tailgating (members opening the door for other guests) for members who forget their key. In our membership agreement, there are fines to ensure tailgating does not occur. If you’ve lost your key, make sure to visit the gym and a staff member will help you get a replacement key fob.

HOW DO I GET A REPLACEMENT KEY AND WHAT IS THE COST?

If you need to replace a key fob, reach out to us and we will be able to update the key fob’s security access and help get you a replacement. The replacement cost is $25.

DOES ICON FITNESS HAVE SHOWERS AND LOCKERS?

Yes, we do! Working out should be as easy as possible and the option to take a quick shower after the gym is sometimes the difference between “I can work out” and “I can’t work out.” Our facility has showers and bathrooms, and lots of of lockers.

DOES ICON FITNESS HAVE TANNING, SAUNAS, OR STEAM ROOMS?

We do not offer sauna or steam rooms, but we have tanning available.

DOES ICON FITNESS HAVE CLASSES?

No, we do not offer classes.

DOES ICON FITNESS ALLOW GUESTS? WHAT IS YOUR VISITOR POLICY?

Yes! We do allow guests if you would like to bring a friend. Our guest policy requires that visitors come in during staffed hours after coordinating with the local gym’s staff. Think of staffed hours as guest hours because each guest is required to sign in for the safety of our members!

WHAT IS YOUR POLICY ON CHILDREN? CAN I BRING MY KID WHEN I WORKOUT?

Icon Fitness does not offer child care or day care. For that reason, our child policy does not allow for children to be present with their parent while working out unless the child is a member in our system and meets our minimum age requirements.

CAN I PURCHASE A DAY PASS IF I AM IN THE AREA ON VACATION? WHAT IS THE COST?

We’d love to have you! Icon Fitness offers a single-entry pass for visitors who are looking to drop in and work out for one day only. Drop in fee is $10.

HOW OLD DO YOU HAVE TO BE TO WORKOUT AT ICON FITNESS? IS THERE A MINIMUM AGE TO JOIN?

Icon Fitness allows members from 14 years of age to sign up. All under the age of 18 require a guardian signature to obtain a membership and all under the age of 18 have restricted entry (i.e. can only come in during office hours when staff is present).

WHAT PAYMENT METHODS DOES ICON FITNESS ACCEPT? WILL I GET CHARGED ON A MONTH BY MONTH BASIS?

There are multiple payment options to best fit you. We accept any major credit card and direct deposit as methods of payment. Payment timing is dependent on when you join!

HOW DO I CANCEL MY MEMBERSHIP?

We hate to see you go! Some memberships may be subject to a cancellation fee. Please come in to the facility to sign the cancellation form and confirm cancellation. Emailed cancellations are not accepted, and will not be processed.

 
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905.957.ICON (4266)

214 West St, Smithville, ON L0R 2A0, Canada

©2017 by Icon Fitness Inc. BORN TO BE ICONIC